7 Years Of Experience/ Syeda’s Resume (Senior System Engineer)

Syeda Amatur Rahman

Intro

ITIL V3 Certified Technical Consultant/Sr. System Engineer with total 7 years of experience in IT Infrastructure and Virtualization Platforms.

SUMMARY OF QUALIFICATIONS AND SKILLS

Total 7 years of cross platform experience in IT on Cloud, Virtualization and Windows. Building, Migrating and Administering Private, Hybrid and Public Cloud infrastructure. 

Handled clients & customers from around the world. Washington, North America, UK, Netherlands, Singapore & China. 

Exceptional skills in Project Management, IT Infrastructure Management, Change Management, Incident Management, Directory Services, Network Administration, Data Centre Management, Operations Management, IT Strategy Management, Team Management.

Determining IT infrastructure requirements in terms of hardware and software and meeting these requirements through cost – effective vendors.

Handling implementation of management decisions on new business demands, facilitating business requirement by adding IT Cloud Infrastructure.

Ensuring service delivery as per the agreement within specified time, cost and quality parameters.

COMPUTER SKILLS:

Technologies: Hyper V, VMware ESX, Active Directory Services

Operating Systems: Windows 2000/2003/XP/7, DOS, Power Shell 

Databases: Oracle 9i, SQL server Databases

Servers: Windows Server 2008/R2/2012/R2, Windows Azure,  

Windows Small Business Server.

Networking:           TCP/IP, DNS, DHCP, LAN/WAN, VPN

Virtualization:       SCVMM, vCenter, Hyper – V Manager, Failover Clusters.

Education:

Bachelor of Science in Computers from Osmania University (2007).

Finished Short term course in Chinese language and literature from Xi’an Jiao tong University, China (2013-2014).

PROFESSIONAL EXPERIENCE:

KPN Netherlands (TECHMAHINDRA Ltd.)                   (July 2015-June 2016)

Senior Systems Engineer (Wintel SME)

Job Responsibilities:

Working as a Wintel SME for throughout transition of project. Authoring Run books and preparing presenting use cases for Wintel track. Working for KPN NL Wintel Infrastructure Operations.  

Responsibilities include building and upgrading Windows servers in VMware infrastructure. Deploying and managing Virtual Machines in vCenter

Responsible for planning and executing infrastructure changes on windows, virtualization platform.

Applying WSUS security patches to all infrastructure Systems including clustered hosts.

Performing Changes rebuild, rename and decommission of Physical and blade servers.

Creating and managing High availability architecture like Microsoft failover Cluster Services. Performing OS upgrades as per the requirement of new and changing technologies.

Managing storage like SAN and LUNs (SCSI) along with installing and applying latest antivirus and SANKIT updates to systems.

Managing OU’s and Users, granting access based on roles and responsibilities.

Effective coordination with customers/clients about their needs and execution of planned and unplanned activities.

Microsoft Corporation (TECHMAHINDRA Ltd.)      (June 2014- July 2015)

Senior Systems Engineer (Sr. Build and Migration Engineer)

Job Responsibilities:

Working for Microsoft Global Change Operations Team, responsibilities include building and migrating Windows servers in Microsoft’s Public, Private and Hybrid Cloud infrastructure.

Responsible for planning and executing infrastructure changes on windows, virtualization and Azure platform.

Applying security patches (IPAK/MSN Patch updates) to all infrastructure Systems. 

Performing Changes like Live/Cold Migrations, rebuild, rename and decommission of Azure servers, Hyper-V Virtual Machines, VBOS servers, Blade Servers and Physical Servers.

Creating and managing High availability architecture like Microsoft failover Cluster Services. Performing OS upgrades as per the requirement of new and changing technologies.

Managing storage like SAN and LUNs (SCSI) along with installing and applying latest SANKIT updates to systems.

Granting and executing full security permissions in Multi domain environment in Active Directory, DNS and DHCP as per the requirement.

Working knowledge of Cloud reporting tools like ITSM, SCVMM etc.

Ensuring schedules are not missed and SLA’s are met. Ensuring changes are performed on time and RFC’s are closed.

Exposure of infrastructure technologies like SCVMM, AVMM, Hyper –V, Microsoft clustering services and Azure.

Exposure to ITIL processes and vice versa!

Net Enrich Technologies, Ltd.                                         (Dec 2012-June 2013)

Systems Engineer

Job Responsibilities:

Security Patching and maintaining Microsoft windows servers 2008/2008/R2/2012, Hyper V and VMware ESX virtual machines.

Maintaining and managing Public, private and hybrid cloud infrastructure.

Monitoring and Managing storage technologies, troubleshooting and performing changes as per requirement.

Monitoring and investigating critical event logs, providing resolution to clients and customers. Working as a technical resource on assigned projects.

Handling Major Incidents and Outages. Making sure that service is back up, by working with datacentre technicians and network teams via conference calls. 

Maintaining effective communication with clients/customers throughout until the Incident/change is resolved/executed.

Microsoft Corporation (HCL Technologies Ltd.),            (Nov 2010-Dec 2012)

Infrastructure Support Specialist

Job Responsibilities:

Maintaining more than 6000 servers hosting www.Microsoft.com, Windows update Services, Windows Intune and Microsoft online services located across various Microsoft datacentres around the world.

Applying security patches and maintaining stability on Microsoft Windows Servers 2008/R2/2012, Windows Azure, VM ware and Hyper-V Virtual Machine’s.

Administer Microsoft Azure, Windows Servers, fail over Cluster services and Hyper-V.

Performance monitoring and managing Microsoft Hybrid, private and public cloud.

Hands on Experience on ITSM, SCSM, and SCVMM.

Handling Major Incidents and Outages in Microsoft.com Datacentres. Making sure the service is back up, by working with datacentre technicians, storage and network teams via conference calls.

IBM, Hi tech city Hyderabad                          (Feb 2008- June 2010)

(Senior Systems Analyst/ Senior windows Support Engineer)

Incident Management, System Administration Support

Job Responsibilities:

Patching and maintaining client machines, troubleshooting Microsoft security updates on windows etc. Performing various tasks on Windows Servers.

Handling major Infrastructure Incidents (Incident Management) and driving bridge calls.

Sending updates to the higher management and affected teams until the issue is resolved.

Working and coordinating with various teams across the globe.

Granting security permissions on directory services to various network resources.

Implementation and administration of latest upgrades.

Supporting infrastructure databases, directory services, applications and networks.

Internship Project:

APEPDCL/CHICAUB, Hyderabad.                    July 2007 – September 2007 

(SQL Database Administrator) 

Responsibilities:

Creating and managing databases on SQL server 2005.

Creating tables, views and applying constraints by using queries etc.

Exporting and importing data, performed data analysis in Analysis services. 

Generating reports in reporting services. Backup and recovery of databases.

IT COURSES:

Diploma in Information Technology from NIIT. (2006-2009)

Additional Certifications:

ITIL V3 Foundation Certified. (Sept 2015)

Microsoft Certified Technology Specialist, Windows Server 2008/R2.

Key Achievements:

Participated in Women Leadership program at IBM (ITDGD), Hyderabad India.

Participated in ITIL Foundation program at HCL (IOMC), Hyderabad India.

Personal Dossier:

Date of Birth: 18th September 1985

Address:          Hyderabad – India

Linguistic Abilities: English, Urdu and Hindi.

欢迎投稿 职场/创业方向. 邮箱wangfzcom(AT)163.com：王夫子社区 » 7 Years Of Experience/ Syeda’s Resume (Senior System Engineer)

标签：